Job Description:

• Check and respond to emails (Within 1 hour)
• Record received cases in an online form
• Follow up on email cases

2. Skype Support

• Check and respond to Skype messages
• Record received cases in an online form
• Follow up on Skype cases

3. CCTV Support

• Check and respond to CCTV issues
• Record received cases in an online form
• Follow up on CCTV cases

4. Update IT equipment handling processes

5. Update IT case handling processes

6. Update software/hardware troubleshooting steps

7. Update recently introduced processes

8. Relay the latest information from management to the team

9. Review and escalate cases requiring high attention

10. Make decisions on complex cases

11. Assign tasks to team members

12. Update information on new software

13. Update information on new processes

14. Monitor and respond to WhatsApp group chat

Requirements:

• Candidate must possess at least Diploma in Information Technology or related field
• Proficient in Bahasa Malaysia & English (Spoken & Written)
• Fresh graduates are encouraged to apply
• Must willing to work at MR DIY HQ, Seri Kembangan