Job Description

• Provide remote assistance to Area / Branch Managers (BM/ABM) for POS systems, branch laptops, and network connectivity issues
• Administer biometric time-attendance terminals (transferring fingerprint/admin profiles between store machines nationwide)
• Perform store system administration, including store email password resets, store POS code migrations, and managing endpoint security agents (Ivanti Antivirus)
• Pull system event viewer logs and store audit logs upon request from internal audit/compliance teams
• Manage the end-to-end hardware provisioning process for new hires (OS imaging, shared folder credential manager, email, printer mapping) ensuring zero delay on Day 1
• Conduct IT receiving checks and asset tagging for vendor deliveries (laptops, network, printers, cables, peripherals)
• Execute remote IT setup for New Store Openings (NSO), including bulk store email provisioning and remote system readiness
• Participate in facility/office expansion projects (e.g., VLAN verification, DVR/CCTV online configuration, network printer staging, workstation cable management) and off-site event support (exhibition IT setups and teardowns)

Requirements

• Bachelor Degree in Information Technology or a related field
• Min. 1 year of working experience in IT
• Hands-on experience with Microsoft 365/Outlook configuration, shared folder credential management, basic ERP administration (Oracle or equivalent), and security agent administration (e.g., Ivanti Antivirus)
• Solid understanding of TCP/IP, IP addressing, VLAN basics, network printers, DVR/CCTV online streaming, and remote desktop tools (AnyDesk, TeamViewer, RDP)
• Understanding of advanced troubleshooting for Windows 10/11, BIOS configuration, PC/laptop disassembling, component upgrades (RAM/SSD), and driver diagnostics