Job Description

• Visit 6 stores per week (1–2 stores per day)
• Conduct daily briefing sessions across all shifts
• Deliver customer service training to store staff
• Provide regular coaching, counseling, and mentoring on customer service excellence
• Conduct Service Quality Monitoring to ensure compliance with company standards
• Prepare and submit performance and service quality reports
• Analyze customer behavior, shopping trends, preferences, and survey data to identify improvement opportunities
• Conduct Mystery Shopping assessments to evaluate service quality and operational standards

Requirements

• Male/Female
• Diploma (D3) or Bachelor's Degree in any discipline
• Minimum 2 years of relevant experience in retail, customer service, or service excellence
• Willing to work rotating shifts, including weekends
• Willing to be based in Yogyakarta
• Willing to accept transfers based on business requirements
• Excellent communication and interpersonal skills
• Strong customer service orientation