Position: Sr. Executive
Vacancy: Not Specific (Male/Female)
Job Nature: Full-time BGD HQ
Job Location: Dhaka
Salary: Attractive and competitive package based on experience and qualifications.

Company Background: MR. D.I.Y. Group, a Malaysian-based multinational company, was established in 2005 and has grown into a household name with over 4,500+ stores across 14 countries. With a diverse portfolio of 20,000+ products in categories such as household, hardware, electrical, stationery, and more, we serve over 500 million customers annually. In Bangladesh, MR. D.I.Y. is rapidly expanding and aims to open 100 stores within the next 3–4 years.

Vision: To become the largest retailer of home improvement products in the Asia Pacific.
Mission: To offer a wide variety of high-quality products at “ALWAYS LOW PRICES.”

Job Responsibilities:

Training Delivery & Retail Facilitation

·        Deliver engaging, structured and practical training programs for retail teams, focusing on store operations, sales techniques and customer service excellence to drive overall store performance.

·        Conduct both classrooms based and on the job training within retail stores, ensuring employees can effectively apply operational procedures, sales approaches and service standards in real working environments.

·        Facilitate training on Standard Operating Procedures (SOPs), product knowledge, visual merchandising standards, customer engagement and retail operational practices to ensure consistency across all stores.

·        Provide hands-on coaching and guidance to store teams to strengthen operational execution, improve sales capability and enhance customer experience.

Training Design & Retail Learning Development

·        Develop, adapt and continuously improve retail focused training materials, operational guides and SOP manuals to support store teams in delivering consistent retail standards.

·        Customize training content based on store performance trends, operational challenges and customer service gaps identified during store visits or feedback from retail management.

·        Apply a mix of practical demonstrations, role-play scenarios and digital learning tools to enhance training effectiveness and ensure knowledge retention among retail staff.

Training Effectiveness & Performance Monitoring

·        Evaluate training effectiveness through assessments, feedback and on the job observation.

·        Track, analysis, and report the return on investment (ROI) of learning and development initiatives using KPIs, training feedback, business outcomes, and productivity metrics.

·        Monitor retail team performance post training to ensure SOP compliance and service standard implementation.

·        Identify skill gaps and recommend targeted development programs to improve store performance.

·        Oversee and optimize the Learning Management System (LMS) to ensure maximum user engagement, learning accessibility, and an enhanced user experience.

·        Develop learning dashboards and training analytics reports to support data-driven decision-making.

Retail Operational Support

·        Partner with retail operations and store managers to ensure training initiatives align with business goals and operational requirements.

·        Support the rollout of new SOPs, operational processes and retail initiatives through structured training programs.

·        Promote a culture of continuous learning and performance improvement across retail teams.

Job Requirement: Bachelor’s Degree in Human Resource Management, Business Administration, Retail Management or a related field.

·        Minimum 3 years of experience in retail operations or retail training, preferably within a multi store retail environment.

·        Strong understanding of retail operations, sales processes and customer service standards.

·        Excellent presentation, facilitation and communication skills in English and native language.

·        Ability to design engaging training content and adapt training approaches for different learning styles.

·        Proficient in using training tools, presentation software and digital learning platforms.

·        Strong interpersonal skills with the ability to influence, coach and engage retail teams.

Willing and able to travel frequently to retail outlets to conduct training and provide onsite support.

Interested candidates can send their updated CV to:  [email protected]
Application Deadline: 20th August, 2026

Company Information: Malaysian-based, well-renowned multinational company. For details, please visit: www.mrdiy.com