MR. D.I.Y Group was established in 2005 in Malaysia and now operates over 5,500+ stores across 18 countries globally. With store sizes ranging from 400 to 3,000 sqm, the company offers more than 20,000 innovative products across 10 departments: household, hardware, electrical, stationery & sports, computer & HP accessories, furnishings, gifts, car accessories, jewelry & cosmetics, and toys. This wide range of products is designed to provide a comprehensive and enjoyable family shopping experience. Currently, with over 23,000 employees, MR. D.I.Y. serves more than 500 million consumers annually.

Vision: To become the largest retailer of home improvement products in Asia Pacific.
Mission: To build a globally recognized ASEAN retail brand, offering a wide variety of high-quality products at affordable prices, in line with the company motto: "ALWAYS LOW PRICES”. The company is set for an expansion, targeting the opening of 100 stores over the next 3 to 5 years, spanning malls, high streets, and standalone outlets.

Job Purpose: The Senior Executive – Learning & Capability Development will support the country head in developing of retail employees by designing and delivering practical learning programs aligned with business and operational needs. The role focuses on strengthening store teams’ operational, sales and customer service capabilities through classroom and on-the-job training, coaching, and continuous learning initiatives. The position will also monitor training effectiveness, identify skill gaps, manage learning analytics/LMS activities, and work closely with Retail Operations and Store Management to improve employee performance and overall store standards.

Job Description/ Responsibility:

Training Delivery & Retail Facilitation

·       Deliver engaging, structured and practical training programs for retail teams, focusing on store operations, sales techniques and customer service excellence to drive overall store performance.

·       Conduct both classrooms based and on the job training within retail stores, ensuring employees can effectively apply operational procedures, sales approaches and service standards in real working environments.

·       Facilitate training on Standard Operating Procedures (SOPs), product knowledge, visual merchandising standards, customer engagement and retail operational practices to ensure consistency across all stores.

·       Provide hands-on coaching and guidance to store teams to strengthen operational execution, improve sales capability and enhance customer experience.

Training Design & Retail Learning Development

·       Develop, adapt and continuously improve retail focused training materials, operational guides and SOP manuals to support store teams in delivering consistent retail standards.

·       Customize training content based on store performance trends, operational challenges and customer service gaps identified during store visits or feedback from retail management.

·       Apply a mix of practical demonstrations, role-play scenarios and digital learning tools to enhance training effectiveness and ensure knowledge retention among retail staff.

Training Effectiveness & Performance Monitoring

·       Evaluate training effectiveness through assessments, feedback and on the job observation.

·       Track, analyse, and report the return on investment (ROI) of learning and development initiatives using KPIs, training feedback, business outcomes, and productivity metrics.

·       Monitor retail team performance post training to ensure SOP compliance and service standard implementation.

·       Identify skill gaps and recommend targeted development programs to improve store performance.

·       Oversee and optimize the Learning Management System (LMS) to ensure maximum user engagement, learning accessibility, and an enhanced user experience.

·       Develop learning dashboards and training analytics reports to support data-driven decision-making.

Retail Operational Support

·    Partner with retail operations and store managers to ensure training initiatives align with business goals and operational requirements.

·       Support the rollout of new SOPs, operational processes and retail initiatives through structured training programs.

·       Promote a culture of continuous learning and performance improvement across retail teams.

Job Nature: Full-time

Educational Requirements: Bachelor’s Degree in Human Resource Management, Institute of Education and Research (IER), Business Administration, Retail Management or a related field.

Experience Requirements: Minimum 2-3 years of experience in retail operations or retail training, preferably within a multi store retail environment.

Skills Required:

1.       Strong understanding of retail operations, sales processes and customer service standards.

2.       Excellent presentation, facilitation and communication skills in English and native language.

3.       Ability to design engaging training content and adapt training approaches for different learning styles.

4.       Proficient in using training tools, simulations, presentation software and digital learning platforms.

5.       Strong interpersonal skills with the ability to influence, coach and engage retail teams.

6.       Willing and able to travel frequently to retail outlets to conduct training and provide on-site support.

Job Location: Dhaka
Report To: Country Head (MY-HQ)

Salary: Attractive and competitive package based on experience and qualifications.

Interested candidates can send their CV to: [email protected]

Application Deadline: 31 October, 2026

Company Information: Malaysian-based, well-renowned multinational company. For details, please visit: www.mrdiy.com/bd