You are here :
IT Technician (Store Support)
Seri Kembangan (HQ)
Responsibilities:
- Respond to phone calls, emails, and tickets from end users in a professional and timely manner.
- Diagnose and resolve hardware, software, and networking issues faced by end users.
- Provide technical support and guidance to end users, ensuring their issues are resolved within the agreed Service Level Agreement (SLA).
- Maintain and troubleshoot CCTV systems, including monitoring and addressing any issues or requests.
- Keep accurate records of all support requests and their resolutions.
- Stay up-to-date with the latest technology trends and advancements in the retail sector.
Requirements:
- Basic knowledge of hardware, software, and networking systems.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.
- Ability to work independently and as part of a team.
Date Posted: 15 Jan 2024