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MR.DIY won the 2020 Malaysia Home Improvement Retail Market Leadership Award
MR D.I.Y. Group (M) Berhad has been awarded the 2020 Malaysia Home Improvement Retail Market Leadership Award in the recent Frost & Sullivan Best Practices Awards! MR.DIY has always endeavoured to do its part for the betterment of the nation; this goal has driven us to continuously strive to provide value to our customers, in line with our promise of ‘Always Low Prices’.
Despite the challenging times most retail businesses are facing this year, receiving this award is truly a feather in our cap, and a firm recognition of our brand being a leading brand in home improvement retail industry. The awards are organized by renowned global business analyst firm, Frost & Sullivan. The Frost & Sullivan Best Practices Awards are all about recognising organisations across a range of regional and global markets for their superior leadership, technological innovation, customer service, and strategic product development.
Frost & Sullivan analysts independently interpret the following seven key benchmarking criteria — growth strategy excellence; customer purchase experience; product quality; implementation excellence; technology leverage; brand strength; and price or performance value. Hence, winning this is a significant milestone for MR.DIY. This award will provide us with the drive to continue innovating our business to create long-term sustainable value for our customers and stakeholders.