Customer Service Executive

Seri Kembangan (HQ)

Job Responsibilities:

Handling Careline telephone call with friendly and professional by directly assist/ liaise with customer for:-

-Handling customer’s complaint/ feedback/ compliment.
 -Stock availability checking request & product inquiry.

Handling & managing Enquiry email on daily basis.

Handling & interacting the Facebook Inbox Aichat & wall review on daily basis.

Handling & managing Customer Feedback Survey E form on daily basis.

Take ownership of customer’s issues; follow up complaint case with resolution until closed.

Store assistance, interacting, response via CS Skype for Customer Service matters.

Compile, update and organize tracking file on daily basis.

Immediate reporting/ update to Superior for any urgent case/ crisis.

Reports submission on time as per required.

Adhere and perform SOP consistently.

Ensure CS Department aligned with Company’s vision, mission and objectives.

Maintaining the orderly workflow according to urgencies and priorities.

Reporting, feedback and highlight to Superior any matter requires.

Foster good customer service environment among colleagues and nurture a teamwork spirit through encouragement and empowerment.

Perform good skill, knowledge and portray good customer service behavior and quality with positive minded.



Candidate must possess at least Degree/ Diploma in any field

At least 1-2 years working experience, fresh graduates are encouraged to apply

Required language: English, Bahasa Malaysia

Must willing to work at HQ, Seri Kembangan


Date Posted: 15 Jan 2024

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