Customer Service Executive
Seri Kembangan (HQ)
- Handling Careline telephone call with friendly and professional by direct assist/ liaise with customer for: -
a. Handling Customer Complaint/ Feedback/ Compliment
b. Stock Availability of Product Checking
- Handling & managing ‘Enquiry e-mail’ on daily basis.
- Handling & interacting Face book - Private Message & Reviews.
- Handling & managing ‘Customer Feedback Survey E Form’ on daily basis.
- Store assistance, interacting, response via CS Skype for Customer Service matters.
- Compile & update tracking file on daily basis.
- Compile, update & organize daily reports.
- Reports submission on time as per required.
- Adhere and practice SOP consistently.
- Ensure CS Department runs align with Company Vision, Mission and Objectives.
- Take ownership of customer’s issues; follow up complaint case until solution.
- Maintaining the orderly workflow according to urgencies and priorities.
- Reporting, feedback and highlight to Superior any matter requires.
- Foster Customer Service environment among colleagues and nurture a teamwork environment through encouragement and empowerment.
- Perform good skill, knowledge and portray Customer Service behavior and quality.
- Assist Customer on daily basis via Careline (Telephone), Enquiry (E-mail), Facebook, Customer Feedback Survey E Form and Skype (Store communication).
- Directly involves, feedback and highlight to Store PIC for Customer Service matter for internal investigation, solution, and prevention at professional level until case closed.
- Daily Data Tracking Compilation and Summary.
- Report submission on time.
Date Posted: 22 Nov 2023