Job Responsibilities:

• Handling Careline telephone call with friendly and professional by directly assist/ liaise with customer for:-

-Handling customer’s complaint/ feedback/ compliment.
 -Stock availability checking request & product inquiry.

• Handling & managing Enquiry email on daily basis.

• Handling & interacting the Facebook Inbox Aichat & wall review on daily basis.

• Handling & managing Customer Feedback Survey E form on daily basis.

• Take ownership of customer’s issues; follow up complaint case with resolution until closed.

• Store assistance, interacting, response via CS Skype for Customer Service matters.

• Compile, update and organize tracking file on daily basis.

• Immediate reporting/ update to Superior for any urgent case/ crisis.

• Reports submission on time as per required.

• Adhere and perform SOP consistently.

• Ensure CS Department aligned with Company’s vision, mission and objectives.

• Maintaining the orderly workflow according to urgencies and priorities.

• Reporting, feedback and highlight to Superior any matter requires.

• Foster good customer service environment among colleagues and nurture a teamwork spirit through encouragement and empowerment.

• Perform good skill, knowledge and portray good customer service behavior and quality with positive minded.

Requirement:

• Candidate must possess at least Degree/ Diploma in any field

• At least 1-2 years working experience, fresh graduates are encouraged to apply

• Required language: English, Bahasa Malaysia

• Must willing to work at HQ, Seri Kembangan