Customer Service Executive

Seri Kembangan (HQ)

Job Description:

  • Handling Careline telephone call with friendly and professional by direct assist/ liaise with customer for: -
a. Handling Customer Complaint/ Feedback/ Compliment
b. Stock Availability of Product Checking
  • Handling & managing ‘Enquiry e-mail’ on daily basis.
  • Handling & interacting Face book - Private Message & Reviews.
  • Handling & managing ‘Customer Feedback Survey E Form’ on daily basis.
  • Store assistance, interacting, response via CS Skype for Customer Service matters.
  • Compile & update tracking file on daily basis.
  • Compile, update & organize daily reports.
  • Reports submission on time as per required.
  • Adhere and practice SOP consistently.
  • Ensure CS Department runs align with Company Vision, Mission and Objectives.
  • Take ownership of customer’s issues; follow up complaint case until solution.
  • Maintaining the orderly workflow according to urgencies and priorities.
  • Reporting, feedback and highlight to Superior any matter requires.
  • Foster Customer Service environment among colleagues and nurture a teamwork environment through encouragement and empowerment.
  • Perform good skill, knowledge and portray Customer Service behavior and quality.
  • Assist Customer on daily basis via Careline (Telephone), Enquiry (E-mail), Facebook, Customer Feedback Survey E Form and Skype (Store communication).
  • Directly involves, feedback and highlight to Store PIC for Customer Service matter for internal investigation, solution, and prevention at professional level until case closed.
  • Daily Data Tracking Compilation and Summary.
  • Report submission on time.


Date Posted: 22 Nov 2023

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