Job Description:

• Handling Careline telephone call with friendly and professional by direct assist/ liaise with customer for: -

• Handling & managing ‘Enquiry e-mail’ on daily basis.
• Handling & interacting Face book - Private Message & Reviews.
• Handling & managing ‘Customer Feedback Survey E Form’ on daily basis.
• Store assistance, interacting, response via CS Skype for Customer Service matters.
• Compile & update tracking file on daily basis.
• Compile, update & organize daily reports.
• Reports submission on time as per required.
• Adhere and practice SOP consistently.
• Ensure CS Department runs align with Company Vision, Mission and Objectives.
• Take ownership of customer’s issues; follow up complaint case until solution.
• Maintaining the orderly workflow according to urgencies and priorities.
• Reporting, feedback and highlight to Superior any matter requires.
• Foster Customer Service environment among colleagues and nurture a teamwork environment through encouragement and empowerment.
• Perform good skill, knowledge and portray Customer Service behavior and quality.
  
• Assist Customer on daily basis via Careline (Telephone), Enquiry (E-mail), Facebook, Customer Feedback Survey E Form and Skype (Store communication).
• Directly involves, feedback and highlight to Store PIC for Customer Service matter for internal investigation, solution, and prevention at professional level until case closed.
• Daily Data Tracking Compilation and Summary.
• Report submission on time.